Business Analysts are the professionals who analyze data of an organization to better suggest or help in making better decisions that will drive growth, cut-down expenses, and inefficient strategies. There are many common challenges faced by a Business Analyst in the workplace. We will discuss some of them here in this blog.
But before that, if you’re passionate about being a Business Analyst, check out the Business Analyst certification online. Speaking of the challenges, we will discuss some of the most prominent ones to help you get an idea of the lives of Business Analyst:
Resistance in passing on information
It is one of the biggest problems faced by Business Analysts. Users won’t share or pass on the information even after attending several workshops. They need much effort initially to start talking before passing on the much-needed information. On the other hand, there will be many users who will attend workshops, ask all sorts of questions, and share documents needlessly for every little query. Scenarios like these will make your life complicated to find an answer to even a simple question.
How to navigate through this scenario?
We must take this scenario seriously and try to understand the reason why are users not sharing the required information? What are the possible explanations or reasons for which users aren’t sharing?
- Are the users stiff to change or habituated to a certain working way that they fear change?
- Are there any ego issues or office politics that are the root cause preventing users from sharing information?
- They might be unaware of a process and its working, probably following them blindly without asking questions to understand the reasons for it.
The first two problems get solved within no time once the Business Analyst can gain these users’ trust and confidence. From an experience point of view, once Business Analysts’ conduct several sessions the ice between them breaks, the exchange of information happens. The last problem is a tricky one to solve. Business Analyst must skillfully place their questions to get what he/she needs. Once it’s known that users are unaware of the process, then they can focus on the real information source.
One of the two scenarios or both can happen:
- The first scenario happens when a user attends a session and skips a few consecutively. They will re-appear and make changes to the course by questioning things that have been finalized during their absence. The worst that can happen is if they ask you to start again from where they stopped.
- The second scenario is where the user keeps rotating. A user is present a day and is absent on another day. Not being consistent in attending workshops arises.
How to solve this issue?
The problem is because IT proposes all these changes and so are not initiated by a business need. Business users not finding any positives or buy in will lose interest in joining the conversation. And will join it in-between to maintain the attendance and get a participation appreciation. These users create another problem by sending their co-members in turns. Business Analysts could only re-validate the captured requirements during workshops owing to the inconsistency of users.
Real needs v/s Sensed needs.
It sometimes becomes tough for business users to differentiate between a real need and a sensed need. A sensed or perceived one will always be a temporary fix for a problem and not about zeroing in on the actual problem.
How will we solve this problem?
The real needs will be the most obvious ones that need to be identified and fixed as soon as possible. From business users’ point-of-view, perceived needs are also a pressing need for themselves. The trick to identifying the real need is to dig deeper and discover the issue.
This issue has always been a dilemma associated with it. Should a Business Analyst accommodate or ignore a change?
How to navigate around this problem?
As you know, this is a perpetual problem that every Business Analysts face in their tenure. No fixed rule will help you to decide the best solution. A better way would be to first comprehend the reason for a change and the consequences of it. If it’s not regulatory, then a dialogue with customers will help in taking a stand to accept the change or delay it to a further phase.
Accountability of Decisions
There are many instances where the business processes need to be changed or modified to make them more efficient. Every user will vote for it, be in consensus but won’t approve it.
How to solve this problem?
The biggest factor is reaching a consensus regarding an issue. The only left-out factor is accountability. Present the business case in an elaborative fashion. It should have all the details necessary to arrive at a decision.
Many other problems need a solid solution. Keep in mind that every problem can be better understood if a proper solution isn’t available, and issues are solvable if enough dialogue with stakeholders is held.